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◍ LIVE WEBINAR

From Hesitant to Confident: Communicating the Value of Zirconia Crowns with Ease

Wenesday, November 12th, 2025

5:00 p.m. - 6:00 p.m. PST / 8:00 p.m. - 9:00 p.m. EST

Placing zirconia crowns requires technical precision, but presenting this option to parents involves equally critical soft skills. In this webinar, Dr. Alex will explore strategies to effectively communicate the benefits of zirconia crowns while maintaining authenticity and patient trust. You’ll learn how to overcome internal biases, avoid inadvertently dissuading patients, and present zirconia crowns as a viable treatment choice without feeling "salesy." This lecture will provide actionable techniques to ensure patients feel informed, respected, and empowered in their decision-making process. 

Learning Objectives

✔ Understand Patient-Centric Communication: Learn to articulate the benefits and considerations of zirconia crowns in a way that aligns with patient values and priorities. 

✔ Recognize and Address Internal Biases: Identify language or attitudes that may unintentionally discourage patients from choosing zirconia crowns and develop strategies to shift these behaviors. 

✔ Build Trust Through Authentic Advocacy: Practice presenting zirconia crowns with confidence and transparency, ensuring patients perceive the recommendation as genuine and not driven by external motives. 

✔ Develop Effective Presentation Techniques: Master conversational frameworks that simplify complex information, emphasize patient benefits, and foster open dialogue without pressuring patients. 

✔ Enhance Case Acceptance: Implement communication techniques that naturally lead to higher patient satisfaction and acceptance rates for zirconia crowns while preserving trust and rapport. 

 

Participants will receive a certificate of completion which grants 1 CEU.
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About Dr. Alex

Dr. Alexandra Otto is an accomplished pediatric dentist and co-founder of Kids Tooth Team Pediatric Dentistry, a distinguished privately-owned practice specializing in pediatric dental care, with locations spanning Buda, Austin, and Kyle, Texas. Alongside her husband Tim, she also spearheads Kids Tooth Team Outreach and Alcan Dental Cooperative. Kids Tooth Team Outreach, a registered 501c3 non-profit, provides free dental care to underserved children through a mobile dental clinic (RV), while Alcan Dental Cooperative is a practice partnership organization that offers innovative practice management solutions tailored to pediatric dentists. 

 

Education and Professional Background

Dr. Otto's academic journey includes notable milestones: a doctoral degree from VCU’s School of Dentistry (DDS), completion of Denver Health Medical Center’s General Practice Residency (GPR), and specialized training at NYU Langone's Advanced Education in Pediatric Dentistry- Alaska Site (Pediatrics). She has gained esteemed recognition as a fellow in the Academy of General Dentistry, American College of Dentists, and Pierre Fauchard Academy. Recent acclaim includes her selection as one of the American Dental Association’s "Top 10 under 10" dentists in 2022 and consecutive titles as the best pediatric dentist in Hays County for 2021 and 2022.

 

Dr. Otto's dedication to her profession is evident through her active engagement in organized dentistry. She contributes as a national speaker for the American Dental Association Success Program, serves as Vice President of the Texas Academy of Pediatric Dentistry, holds a council position on the Texas Dental Association’s Council on Professions and Trends, and plays a pivotal role within the Capital Area Dental Society and Southwest Society of Pediatric Dentistry. Her expertise extends to a clinical faculty position for Sprig Oral Healthcare Technologies, and she is a distinguished speaker and key opinion leader for Carestack practice management software. Notably, she is a graduate of the ADA’s Institute for Diversity in Leadership program and has held roles such as a former voting member of the ADA’s Council on Advocacy for Access and Prevention (CAAP) and former national vice president of the American Student Dental Association. 

 

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